Tom Gerken Technology Reporter
Getty ImagesHSBC says it has now fixed an issue that left customers unable to access online banking or use its app in the UK, preventing some from accessing their accounts.
Thousands of people reported problems to outage checking website DownTector since the issues first appeared at 11am BST on Wednesday.
Five hours after Angry Client Online reported the issue, the bank now says the problem has been resolved.
“We apologize to our customers who were affected and we will continue to closely monitor the systems,” it told the BBC.
Customers took to social media to complain about the impact the outage was having on them.
One person said it was “very worrying”, with others complaining that it comes as bank branches have been closing in Britain in recent years.
In 2022, HSBC announced the closure of 114 branches in the UK. It later promised not to close any more branches until 2026.
